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Database marketing firm Alterian has a survey out of 1068 marketing professionals worldwide, some key stats:
- 66% will be investing in social media marketing in the next 12 months
- Of those 40% said they would be shifting more than a fifth of their DM budget to social media activities.
- 67% feel social media is either ‘increasingly important’ or ‘critical to success’.
- 36% are investing in social media monitoring and analysis tools
- 42% said they don’t incorporate clickstream and web analytics data into their customer and email database
- 51% are placing a fair or significant amount of effort on moving from a campaign-centric DM model towards multichannel customer engagement
- 7% are making no effort at all
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